Capability Management
Functions optimise themselves. Capabilities deliver the mission.
A capability is the ability to consistently deliver value by aligning People, Process, Tools & Technology and Customer Strategy — measured from both the business and the customer perspective. Mission Systems builds capabilities, not fiefdoms.
The problem
Capabilities fail when their elements are managed in isolation.
They fail when functions run as fiefdoms, when strategy is defined internally rather than by the customer, when technology leads people, and when there is no holistic measurement. The 5C Capability Architecture fixes the architecture, not just the org chart.
The 5C Capability Architecture™
Five elements, configured around the outcome.
Strategy (Customer CVP)
Defined from the outside in — by the customer value proposition, not internal convenience.
People
The skills, roles and ownership aligned to the outcome the capability exists to deliver.
Processes
The repeatable ways of working that make value delivery consistent.
Tools & Technology
Enabling the people and process — never leading them.
Measures
Performance read from both the business and the customer point of view.
Measured two ways
Business POV: efficiency and ROI, compliance and quality, internal KPIs, strategy enabled.
Customer POV: satisfaction and adoption, speed and ease, quality of outcome, promised value delivered.
The Capability Improvement Cycle
Seven stages that compound.
Standing up capabilities that have to perform?
Mission Systems designs Finance, HR, IT and delivery as capabilities serving the mission — not functions serving themselves.